"Exact Consumer Support at the right time can save anyone from a deadening frustration."
I believe almost everyone round the globe has felt the genuine requirement for a good consumer support at some point in their life. I have felt the need many times and suffered few frustrating responses from the consumer support.
I was always wondering that, do they not love the product for which they give the support? Sometimes it also occurred to me that the support person was not well versed with his products. As the reply was something other than I asked for. Why such response? Are they placed forcefully to reply? All these mind consuming thoughts kept swarming in my head for a very long time, without any possible reason for their existence.